MULTI-SITE TECHNOLOGY, MANAGED END-TO-END

One partner for every stage of your technology lifecycle.

From the first site survey to secure retirement — across retail, restaurants, warehousing, and healthcare. Our portfolio keeps thousands of locations running in all 50 states and Canada.

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HOW WE WORK WITH YOU

Across the full technology lifecycle

Every service below sits in one of five lifecycle stages — plus a set of specialist services that span them. Start anywhere; we connect the stages so nothing falls between vendors.

Discover & Design

Procure & Configure

Deploy & Integrate

Support & Extend

Recover & Renew

Discover & Design

Assess your needs.

Understand the technology estate before anything is bought or installed.

Consultation & Assessment

Footprint audit, strategy & action plan, pilot, transition. Read more.

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Procure & Configure

Source & set-up technology.

Procurement, encryption, configuration and kitting — ready to deploy.

Key Injection & Payment Device Services

Procurement, PCI-certified key injection, staging, configuration, fulfillment. Read more.

Technology Procurement & Configuration

Sourcing, imaging, staging & configuration for POS, networking, signage, kiosks & back-office. Read more.

Deploy & Integrate

Install technology.

Staged, scheduled roll-outs that don’t disrupt operations.

Deployment & Refresh Services

Kitting & shipping, onsite & remote integrations, data migration. Read more.

New Openings & Remodel Services

Full store build-out from cabling to go-live. Read more.

Support & Extend

Maximize technology lifespan.

Keep technology running, and extend its useful life.

NewBold Care – Managed Services

Tiered help desk, dispatch, monitoring & lifecycle. (See below.) Read more.

‘Smart Hands’ Managed Field Services

Preferred technicians, advanced exchange, fixed monthly price. Read more.

Depot & Advanced Exchange

Depot repairs, advanced exchange, OEM warranty facilitation. Read more.

Proactive Monitoring & Analytics

Device health, uptime & predictive maintenance. Read more.

NewBold Device Protection

Per-device warranty with overnight key-injected replacement. Read more.

Recover & Renew

Retire end-of-life technology.

Securely, compliantly, and with value recovered.

Lifecycle Management & ITAD

Deinstallation, certified data destruction, recycling, trade-in & value recovery. Read more.

Specialist & Professional Services

Find more solutions.

Capabilities that span the whole lifecycle.

Technology Asset Management

Managed device pool, serialized tracking, same-day shipping. Read more.

Network & Cabling Services

Wireless surveys, structured cabling, PCI-segmented networks. Read more.

AIDC Services

Printing, scanning, barcode & RFID across the lifecycle, including preventive maintenance. Read more.

NewBold Care — Managed Services

Care that scales with your business.

You choose the outcome — we handle the technology. Each level builds on the one before it, and you can mix and match by location, cash-wrap, or device — your highest-volume registers on Total Care, back-office on Essential.

NBT L1

Essential Care

“Help me with a problem”

Includes:

Level 1 help desk

Field dispatch (2-3 days)
Learn more about Smart Hands

Shared support team

NBT L2

Professional Care

“Solve the problem”

Everything in Essential, plus:

Level 2 help desk

Next-business-day on-site
Learn more about Smart Hands

Depot repair
Learn more about Depot & Advanced Exchange

Warranty management
Learn more about Depot & Advanced Exchange

NBT L3

Enterprise Care

“Tell me there’s a problem”

Everything in Professional, plus:

Level 3 help desk

Same-day on-site
Learn more about Smart Hands

Advanced exchange
Learn more about Depot & Advanced Exchange

Dedicated success manager

Preventive maintenance
Learn more about Proactive Monitoring

Extended warranty
Learn more about Device Protection

NBT L4

Total Care

“Manage it all for me”

Everything in Enterprise, plus:

Predictive analytics
Learn more about Proactive Monitoring

Procurement
Learn more about Key Injection

Lifecycle management
Learn more about Technology Asset Mgmt

Asset disposition (ITAD)
Learn more about ITAD

Payment key updates
Learn more about Key Injection

Backed by NewBold’s national depot operations and same-day shipping

One partner, one SLA · all 50 states and Canada.

HOW CLIENTS WORK WITH US

Four ways to engage

Most clients start with a strategic or door-opening project and grow into a managed relationship over time.

ADVISORY

Plan it.

Consultation, assessment, and asset strategy to map the right path.

PROJECTS

Build it.

New openings, deployment & refresh, networking & cabling, and ITAD.

MANAGED SERVICES

Run it.

Tiered NewBold Care, Smart Hands, help desk, and per-device protection.

PRODUCTS

Buy it.

Payment devices via our PCI-certified KIF — direct, reseller, ISV and gateway.

Visit Shop.

THE TECHNOLOGY WE SUPPORT

Technology We Support

Our solutions and services cover a wide range of technology and devices. Don’t see what you’re looking for? Speak to our team and we’ll work with you to find the device you need.

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