Managed Field Services
AIDC Services
DATA CAPTURE & AUTOMATION — COMPLETE LIFECYCLE MANAGEMENT
AIDC technology drives inventory accuracy, supply chain visibility, and operational efficiency. NewBold delivers full lifecycle services — deployment, break/fix, depot repair, and refresh — for warehouse, retail, healthcare, and logistics environments across North America. One service contract covers your AIDC hardware alongside POS, networking, payment, and AV systems.
10,000
Thermal printers supported
98%
Service level attainment
50
States & Canada
30+
Years in business
WHAT MAKES NEWBOLD DIFFERENT
Complete Technology Partner
One service contract covers your AIDC hardware alongside POS, networking, WiFi, and broader IT — simpler to manage, more cost-effective, and with no gaps between providers.
AIDC Specialists
Dedicated AIDC technicians understand warehouse, retail, and healthcare environments rather than learning on the job as generalists.
Full Lifecycle Partner
From deployment and integration through break/fix, depot repair, firmware updates, warranty management, and refresh, one partner owns it all.
Reseller Maintenance Partner
Companies reselling Zebra, Citizen, SATO, and other AIDC brands can use NewBold as their dedicated maintenance partner at discounted reseller rates.
National Coverage
NewBold-Certified Technicians in all 50 states and Canada, with same-day and next-day onsite capabilities.
Flexible Contracts
Support contracts, break/fix, time-and-materials, or fully managed — tailored to your operational needs and budget.
WHAT'S INCLUDED
Deployment & Installation
Professional onsite installation and integration, network and cabling infrastructure for AIDC, WMS and inventory system integration, multi-site rollout coordination, and user training and operational handover.
Break-Fix & Support
A 24/7 help desk for technical guidance, same-day onsite (Premium tier) and next-day onsite (Standard tier), advanced exchange with 24-hour replacement, and per-incident and time-and-materials options.
Depot Services
Hardware repair and refurbishment, device staging, imaging, and configuration, kitting and pre-configured shipment, asset tracking and secure warehousing, and warranty management and OEM claims processing.
Managed Services & Monitoring
Proactive device monitoring and health checks, preventative maintenance programs, firmware and patch management, SLA-based support with performance guarantees, and end-to-end monitoring across AIDC and IT.
Beyond AIDC — one contract, all IT
POS systems and peripherals, networking and wireless infrastructure, payment device services and PCI-certified key injection, digital signage and AV, and structured cabling and low-voltage installation.
SUPPORTED TECHNOLOGIES & OEMS
- AIDC & mobile: Zebra, Honeywell, DataLogic, Datamax, Toshiba, SATO
- Infrastructure: Cisco, ELO, Dell, HP, Lenovo, Epson
- Mobile computers — handheld terminals, ruggedized tablets, vehicle-mounted units
- Scanners — industrial barcode, hands-free, presentation, fixed-mount
- Printers — thermal label printers and print engines, RFID label printers, mobile printers
- RFID systems — fixed and handheld readers, gates and portals, tags and inlay
FAQs
What AIDC hardware does NewBold support?
Can AIDC be covered under one contract with my other technology?
Do you offer same-day service?
Can resellers use NewBold for maintenance?
Which industries do you serve?
RELATED SERVICES
Depot & Advanced Exchange
NewBold Care – Managed Services
Deployment & Refresh Services
Technology Asset Management
Ready to consolidate your AIDC support?
Let’s discuss how NewBold can manage your AIDC technology and your broader IT estate.