Managed Field Services
Proactive Monitoring & Analytics
FROM REACTIVE TO PROACTIVE.
A failed register during lunch rush. A drive-thru timer degrading before breakfast. A payment device dropping offline on Black Friday. By the time your team notices, revenue is already lost. NewBold’s proactive monitoring tracks device health, network performance, and system availability across your entire footprint, 24/7 — and when something trends toward failure, we act before it impacts operations.
24/7
Continuous monitoring
Proactive
Issue detection before impact
Fewer
Truck rolls & emergency calls
Real Time
Dashboards & monitoring
WHAT MAKES NEWBOLD DIFFERENT
Monitoring That Acts
Alerts don’t just generate tickets — they trigger NewBold’s help desk, field dispatch, and depot operations, so detection and resolution happen in one workflow.
Matched to Device Criticality
Mission-critical systems get tighter thresholds and faster response, while back-office equipment is monitored at the level it warrants.
Reduced Truck-Rolls
Remote diagnostics and predictive insight resolve issues before a technician needs to be dispatched, reducing emergency service calls and cost.
Multi-site Visibility
One dashboard spans your entire footprint, showing device health, alert history, SLA performance, and trends by location, region, or device type.
Preventive Maintenance
Maintenance cycles are scheduled on device telemetry and failure data rather than arbitrary calendars, extending asset life and preventing peak-hour failures.
Integrated with Tiered Services
Monitoring is built into NewBold’s Enterprise and Total Care tiers, with no separate vendor, contract, or gap between detection and response.
WHAT'S INCLUDED
Device & System Monitoring
POS health, uptime, and performance; payment device connectivity and transaction flow; network device status across switches, routers, access points, and firewalls; KDS, drive-thru, kiosk, and signage availability; and server and UPS health.
Alerting & Response
Configurable thresholds by device type and criticality, automatic ticket creation and escalation via the help desk, remote diagnostic and remediation before dispatch, and SLA-driven response aligned to the managed-service tier.
Analytics & Reporting
Real-time dashboards with fleet-wide and location-level views, device health trends and failure pattern analysis, SLA performance reporting and monthly executive summaries, and predictive insight for refresh planning.
Preventive Maintenance
Maintenance scheduled on telemetry and usage, firmware and software update management, proactive hardware health checks, and failure prevention during peak periods with maintenance windows coordinated to your operations.
WHAT WE MONITOR BY VERTICAL
QSR & restaurants:
POS and order-entry systems, KDS performance, drive-thru timers and communications, digital menu boards and kiosks, and network connectivity across front- and back-of-house — catching slowdowns before they back up service.
Retail
POS and mobile POS uptime, loss-prevention and security camera availability, digital signage and in-store displays, inventory systems, and network infrastructure including WiFi coverage.
FAQs
How is proactive monitoring different from break/fix?
What happens when an alert fires?
What can you monitor?
Does monitoring reduce service costs?
Is monitoring a separate contract?
RELATED SERVICES
NewBold Care – Managed Services
‘Smart Hands’ Managed Field Services
Depot & Advanced Exchange