Hardware maintenance tailored for you.

 

How one QSR chain optimized performance and extended life of their hardware infrastructure with customized hardware maintenance solutions.

Meeting increased demand with hardware maintenance.

How one QSR chain optimized performance and extended life of their hardware infrastructure with customized hardware maintenance solutions.

The problem.

An American quick service restaurant chain (6500+ locations worldwide) was searching for a solution that would extend the life of their existing technology infrastructure without sacrificing performance.

NewBold Technologies (NBT) organized customer’s hardware assets based on usage priority and mission criticality. NBT then assigned each group of hardware assets a maintenance service level that best accommodates use-case and criticality.

The solution.

The problem.

An American quick service restaurant brand (6500+ locations worldwide) was searching for a solution that would optimize performance and extend the life of their current technology infrastructure.

The solution.

NewBold Technologies (NBT) organized customer’s hardware assets based on usage priority and mission criticality. NBT then assigned each group of hardware assets a maintenance service level that best accommodates use-case and criticality.

Scope of services and technology covered.

Depot Maintenance

  • Biometric Readers
  • Back Office Printers
  • Battery Backups
  • Laptops

Advance Exchange

  • Order Confirmation Displays
  • Receipt Printers
  • Monitors

Onsite Maintenance

  • Kitchen Video Systems
  • Registers & Terminals
  • Cash Drawers
  • Drive-Thru OCB
  • Back Office Network Systems
  • Switches
  • Credit Card Systems
  • Kiosks
  • Scanners

Depot Maintenance

  • Biometric Readers
  • Back Office Printers
  • Battery Backups
  • Laptops

Advance Exchange

  • Order Confirmation Displays
  • Receipt Printers
  • Monitors

Onsite Maintenance

  • Kitchen Video Systems
  • Registers & Terminals
  • Cash Drawers
  • Drive-Thru OCB
  • Back Office Network Systems

Onsite Maintenance

  • Switches
  • Credit Card Systems
  • Kiosks
  • Scanners

The goal.

90%

Overall SLA’s

The results.

1 year later.

%

Overall SLA Achieved

357

Total sites covered.

3,717

Total call volume.

96%

Onsite Maintenance SLA

94%

Advance Exchange SLA.

The results.

1 year later.

%

Overall SLA Achieved

357

Total sites covered.

96%

Onsite Maintenance SLA

3,717

Total call volume.

94%

Advance Exchange SLA.

357

Total sites covered.

3,717

Total call volume.

94%

Advance Exchange SLA.

96%

Onsite Maintenance SLA

The keys to success.

#1

One point-of-contact for clear communications.

#2

Multiple methods for initiating service calls.

#3

Live status updates of service requests.

#4

Customized customer portal.

The keys to success.

#1

One point-of-contact for easy communications.

#2

Multiple methods for initiating service calls.

#3

Live status updates of service requests.

#4

Customized customer portal.

One partner. End-to-end.

Everything you need for your technology infrastructure.

| Manage supplier relations.

| Optimize hardware performance & uptime.

| Build seamless customer experiences.

One partner. End-to-end.

Everything you need for your technology infrastructure.

| Manage supplier relations.

| Optimize hardware performance & uptime.

| Build seamless guest experiences.