Technology Maintenance Tailored For You
How one QSR chain optimized performance and extended life of their technology infrastructure with customized maintenance solutions.
Technology Maintenance Tailored For You
How one QSR chain optimized performance and extended life of their technology infrastructure with customized maintenance solutions.
The Problem
An American quick service restaurant chain (6500+ locations worldwide) was searching for a solution that would extend the life of their existing technology infrastructure without sacrificing performance.
NewBold Technologies (NBT) organized customer’s technology assets based on usage priority and mission criticality. NBT then assigned each group of assets a maintenance service level that best accommodated use-case and criticality.
The Solution
The Problem
An American quick service restaurant brand (6500+ locations worldwide) was searching for a solution that would optimize performance and extend the life of their current technology infrastructure.
The Solution
NewBold Technologies (NBT) organized customer’s technology assets based on usage priority and mission criticality. NBT then assigned each group of assets a maintenance service level that best accommodated use-case and criticality.
Scope of Services
Depot Maintenance
- Biometric Readers
- Back Office Printers
- Battery Backups
- Laptops
Advance Exchange
- Order Confirmation Displays
- Receipt Printers
- Monitors
Onsite Maintenance
- Kitchen Video Systems
- Registers & Terminals
- Cash Drawers
- Drive-Thru OCB
- Back Office Network Systems
- Switches
- Credit Card Systems
- Kiosks
- Scanners
Depot Maintenance
- Biometric Readers
- Back Office Printers
- Battery Backups
- Laptops
Advance Exchange
- Order Confirmation Displays
- Receipt Printers
- Monitors
Onsite Maintenance
- Kitchen Video Systems
- Registers & Terminals
- Cash Drawers
- Drive-Thru OCB
- Back Office Network Systems
Onsite Maintenance
- Switches
- Credit Card Systems
- Kiosks
- Scanners
The Goal
90%
Overall SLAs
The Results
1 Year Later
%
Overall SLA Achieved
357
Total Sites Covered
3,717
Total Call Volume
96%
Onsite Maintenance SLA
94%
Advance Exchange SLA
The Results
1 Year Later
%
Overall SLA Achieved
357
Total Sites Covered
96%
Onsite Maintenance SLA
3,717
Total Call Volume
94%
Advance Exchange SLA
357
Total Sites Covered
3,717
Total Call Volume
94%
Advance Exchange SLA
96%
Onsite Maintenance SLA
The Keys to Success
#1
One point-of-contact for clear communications.
#2
Multiple methods for initiating service calls.
#3
Live status updates of service requests.
#4
Customized customer portal.
The Keys to Success
#1
One point-of-contact for easy communications.
#2
Multiple methods for initiating service calls.
#3
Live status updates of service requests.
#4
Customized customer portal.
Everything you need for your technology infrastructure.
| Manage supplier relations.
| Optimize technology performance & uptime.
| Build seamless customer experiences.
Everything you need for your technology infrastructure.
| Manage supplier relations.
| Optimize technology performance & uptime.
| Build seamless guest experiences.
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