Managed Field Services
NewBold Device Protection
PROTECT YOUR PAYMENT DEVICES & YOUR REVENUE
Overnight
Replacement shipping
PCI
Certified facility
1–3 yr
Coverage terms
50
States + Canada
WHAT MAKES NEWBOLD DIFFERENT
Overnight Replacement
Orders placed by 3:00 PM ET ship for overnight delivery, and the replacement arrives key-injected and ready to transact.
Managed Spare Pool
Your spare pool is stored and managed at the NewBold depot, so there is no inventory burden on your team.
Key Injection on Every Replacement
Every replacement device is key-injected through NewBold’s PCI-certified facility, maintaining payment security and compliance.
OEM-Backed Repair
Failed units are repaired through OEM coordination and returned to your spare pool, with all shipping covered in both directions.
One Partner, End to End
Procurement through warranty is handled by a single partner, with automated tracking by serial number and shipment detail.
National Coverage
Coverage spans all 50 states and Canada, with consistent service wherever your locations are.
WHAT'S INCLUDED
What we do
Overnight replacement shipping, OEM repair and return to your spare pool, key injection on every replacement device, a managed spare pool stored at NewBold, all shipping covered in both directions (including to and from OEM), reporting and device tracking, and per-device pricing based on fleet size.
Choose your term
Coverage is the same at every level; pricing scales with duration, fleet size, and device type, with one-, two-, and three-year terms available.
What's covered
Hardware defects and device failures, post-deployment misconfigurations, overnight replacement shipping, return shipping for failed devices, OEM repair coordination and logistics, key injection on all replacements, and spare-pool storage at the NewBold depot.
What's not covered
Software defects or software failure, accessories (cables, power supplies, stylus pens, privacy shields), damage from alteration, tampering, or unauthorized repair, damage from accident, abuse, or misuse, and damage from fire, flood, or other acts of God.
HOW IT WORKS
Purchase
Add NewBold Device Protection to any payment device purchased through NewBold; warranty is invoiced per device at time of shipment.
Device failure
Report the issue to NewBold; coverage is verified and a replacement is initiated from your managed spare pool.
Replacement ships
A pre-configured, key-injected replacement ships overnight with a return label for the failed unit in the box.
Return & repair
The failed device is returned within 15 days; NewBold coordinates OEM repair and returns it to your spare pool.
Pool replenished
Repaired devices are re-injected, tested, and returned to your spare pool, ready for the next replacement cycle.
SUPPORTED DEVICES & KEY TERMS
- Any current-model OEM payment terminal (i.e. not end-of-life), procured from NewBold
- Ingenico – Tetra and Axium
- Verifone – Engage and Victa
- PAX – A-series, Elys series, and IM-series
- Dejavoo, NEXGO, ID Tech, Newland NPT, and others
FAQs
What does Device Protection cover?
Hardware defects, device failures, and post-deployment misconfigurations, with overnight replacement, OEM repair coordination, key injection on replacements, and spare-pool storage. Software failure, accessories, and damage from abuse, tampering, or acts of God are excluded.
How fast does a replacement arrive?
Orders placed by 3:00 PM ET ship for overnight delivery, and the replacement arrives key-injected and ready to transact.
Are there coverage tiers?
Coverage is the same at every level. Pricing scales with the term you choose (one, two, or three years), fleet size, and device type.
Which devices are eligible?
Any payment device procured through NewBold, including models from Ingenico, Verifone, PAX, Dejavoo, NEXGO, and ID Tech.
What happens if I don't return the failed device?
Failed units must be returned within 15 days. Unreturned devices are billed at full replacement cost.
Why are replacements key-injected?
Replacements are injected through NewBold’s PCI-certified facility so they arrive ready to transact and your payment security and compliance are maintained.
RELATED SERVICES
Key Injection & Payment Device Services
Depot & Advanced Exchange
NewBold Care – Managed Services
Key Injection & Payment Device Security Guide
We’ve created an authoritative page covering all the elements of key injection and payment device security.
Add NewBold Device Protection to your next order.
Ask your NewBold account manager for a per-device warranty quote tailored to your fleet size, device type, and coverage duration.