Managed Field Services
Depot & Advanced Exchange Services
THE BACKBONE OF YOUR TECHNOLOGY SUPPORT
140,000
Devices processed annually
Same-Day
Replacement shipping
98%
Service level attainment
OEM
Authorized Repair Center
WHAT MAKES NEWBOLD DIFFERENT
Replace, Don’t Wait
When a mission-critical device fails, a pre-configured replacement ships the same day, so your location is back up while we repair the failed unit at our depot.
Extend Asset Life
Advanced exchange repairs and rotates devices instead of replacing them outright, prolonging asset life and deferring capital replacement costs.
Authorized Repair Center
NewBold is an Authorized Repair Center for major OEMs, so repairs are performed to manufacturer specifications with genuine parts, maintaining warranty and device integrity.
Full Chain-of-Custody
Every device is tracked from receipt through triage, repair, testing, and redeployment, with serialized tracking and audit documentation for compliance and accountability.
Staging & Pre-Configuration
Devices arrive ready to install — custom imaging, application loading, configuration to your specs, and kitting with accessories — so technicians can plug in and go.
Integrated with Support
Depot operations connect directly to NewBold’s 24/7 help desk and nationwide field dispatch. One team coordinates from incident through resolution, with no handoffs to separate repair vendors.
WHAT'S INCLUDED
Repair & Refurbishment
Secure receiving, triage, and diagnostic testing; component-level repair to OEM specifications as an Authorized Repair Center; quality assurance before redeployment; and rapid turnaround that minimizes downtime.
Advanced Exchange
Pre-staged, pre-configured replacement devices ship the same day a failure is reported, arriving plug-and-play, with reverse logistics for the failed unit — extending asset life and deferring capital spend.
Staging, Imaging & Kitting
Custom device imaging and application loading, configuration to your standards, firmware and patch management, kitting with accessories and documentation, and serialized tracking from warehouse to deployment.
Warranty & OEM Management
OEM warranty claims processing, coordination, and status tracking across the fleet, genuine OEM parts for authorized repairs, and end-of-life and end-of-support tracking with data-driven refresh recommendations.
Inventory & Logistics
Buffer stock and safety inventory managed against failure rates and demand, secure climate-controlled warehousing, shipping to individual locations or regional hubs, and real-time inventory visibility.
HOW IT WORKS
Device failure
The incident is reported via the help desk.
Unit shipped (new)
A pre-configured replacement ships same-day.
Location restored
Plug-and-play install onsite.
Unit returned (old)
Reverse logistics return the failed device to the depot.
Repair & restock
The unit is repaired, tested, and returned to the pool.
FAQs
How does advanced exchange work?
When a device fails, a pre-configured replacement ships the same day and is installed plug-and-play, while the failed unit returns to the depot for repair and is restocked to your pool.
Is NewBold an authorized repair center?
Yes. NewBold is an Authorized Repair Center for major OEMs, so repairs use genuine parts to manufacturer specifications and maintain warranty and device integrity.
What devices can the depot handle?
POS systems and peripherals, payment devices via the PCI-certified KIF, AIDC scanners, printers and mobile computers, networking equipment, kiosks and digital signage, and servers, UPS systems and back-office hardware.
Does advanced exchange save money versus replacing devices?
It typically does — repairing and rotating devices extends asset life and defers the capital cost of buying new equipment outright.
How is the depot connected to support?
Depot operations link directly to the 24/7 help desk and nationwide field dispatch, so one team owns the incident from report through resolution with no third-party handoffs.
RELATED SERVICES
NewBold Care – Managed Services
‘Smart Hands’ Managed Field Services
Technology Asset Management
Key Injection & Payment Device Services
Ready to reduce downtime and extend asset life?
Let’s discuss how NewBold’s depot operations and advanced exchange programs can protect your revenue and optimize your technology spend.