NewBold Technologies | AIDC Reseller Solutions and Services

The AIDC Reseller Program

Simplify, streamline, & expand your service offerings.

Industry Leading 97% OTTR

Continental Coverage

Dedicated Help Desk Support

We make service calls headache-free.

The AIDC Reseller Program is a service portfolio specially designed to help resellers in the AIDC space easily manage customer service requests. We provide the tools and infrastructure needed to simplify service calls, streamline communications, and expand your portfolio of service offerings.

Our team manages all service calls and customer interactions as an extension of your company so you experience greater business continuity and minimum customer confusion. Our technicians wear non-branded uniforms when performing onsite service calls, and we offer blind shipping services for any hardware or parts shipped.

Industry Leading 97% OTTR

Continental Coverage

Dedicated Help Desk Support

Our program helps resellers…

Streamline workflow & communications.

Each reseller is assigned a dedicated dispatcher to manage service calls and bridge communication gaps. Customers can also access our Customer Service Portal to view the status of each service call.

Consolidate vendors.

We can accommodate any scanner and printer service need customers may have, and our vendor-agnostic status means we can service hardware regardless of OEM, model, or footprint.

Deliver fast, continental service & support.

We can accommodate any scanner and printer service need customers may have, and our vendor-agnostic status means we can service hardware regardless of OEM, model, or footprint.

Improve margins with competitive rates.

Our rate structure and payments are designed to help improve your bottom line. Average up to 30% margins on all services sold.

With our program, resellers can see…

Greater marketability.

Deeper customer account penetration.

More upsell opportunities.

Reseller Service Portfolio

Expand your service capabilities.

Onsite Service Contracts

Our technicians arrive onsite to execute repairs for covered hardware. We offer multiple term lengths and response times to best fit your customer’s different needs and budget.

This service includes:

Unlimited repairs
Help Desk support
Travel and labor costs
Non-consumable parts
Two PM Checks per year

Available options:

Single Year Contracts
Multi-Year Contracts
Next Day Response Time
2-Day Response Time

Depot Service Contracts

Offer customers cost-effective, mail-in repair service. Faulty hardware is received in our depot, repaired, and shipped back within 1-2 business days.

This service includes:

Unlimited repairs
Depot labor costs
Non-consumable parts
Two PM Checks per year

Available options:

Single Year Contracts
Multi-Year Contracts

Advanced Exchange Services (AdEx)

With AdEx, end-users initiate a service call and receive a working replacement from their spare pool within 24 hours. Once received, the failed unit is shipped to our depot for repairs.

This service includes:

Asset management of customer-owned inventory
Replenishment of spare pool (if needed)
Unlimited swaps
Depot labor costs
Non-consumable parts
Next-day air and return ground shipping

Time & Material Repairs (T&M)

Provide quality repairs on a per incident basis. Our T&M services are perfect for hardware not as prone to breakdowns or with less mission-critical applications.

Onsite T&M includes:

Flat rate options
Hourly rate options
Same rates anywhere in the US
Average 2-3 day response time

Depot T&M includes:

Flat rate options
Hourly rate options
Average 2-3 day response time

Supplementary Services

We offer a range of supplementary services for any hardware you sell. These services can be bundled into any existing offering or sold separately.

Available options:

Onsite Installations
Network Setup
Staging, Imaging, Configuration
User Training
Deinstallation & Disposal

Preventative Maintenance (PM) Checks

A PM Check is a service that proactively optimizes performance and mitigates issues before breakdowns occur. This service can be performed onsite or in our depot.

This service includes:

Unlimited repairs
Depot labor costs
Non-consumable parts
Two PM Checks per year

Available options:

Single Year Contracts
Multi-Year Contracts

Spare Parts Distribution

Offer spare parts and printheads at a competitive price. We can source new and aftermarket parts and blind ship directly to end-users for self-repairs. No minimum orders or hidden processing fees.

This service includes:

Blind dropshipping direct to end-user
Same-day shipping until 5pm EST, Mon – Fri

Can’t find what you’re looking for?

Please contact us if the service or solution you are looking for is not listed. Our team can help you design a customized solution to fit your specific needs and challenges.